One platform.
Four connected dimensions.
RDEP brings together four core dimensions that support everyday retail moments.
Understanding who’s in front of you
WHAT THIS ADDRESSES
Better service comes from recognising returning customers and understanding past interactions — without forcing awkward steps.
WHAT CHANGES IN PRACTICE
- Staff don’t start every interaction from zero
- Loyalty and history show up when they’re useful
- Service feels informed, not scripted
WHERE THIS SHOWS UP
- Staff recognise the customer and their context without asking repetitive questions or restarting the journey.
- Relevant preferences, history, or loyalty status inform suggestions naturally, without interrupting the flow.
- The customer’s relationship with the brand continues seamlessly from purchase to post-purchase moments.
WHY IT MATTERS OVER TIME
As customer expectations rise, relevant recognition becomes a baseline — not a differentiator.
Designed to work across the retail stack
RDEP's four-dimensions operate to fit into your existing retail environment.
Works alongside existing systems
RDEP connects with current POS, ERP, CRM, commerce, and payment platforms instead of replacing them.
Shares context
Product, customer, and transaction context flows where it’s needed, without creating fragile dependencies.
Supports incremental adoption
Teams can introduce capabilities by store, region, channel, or use case — at their own pace.
Maintains consistent behaviour
Pricing rules, inventory logic, and customer context remain aligned across touchpoints.
This allows teams to move forward without putting existing operations at risk.
Explore RDEP by role or product
Different teams engage with RDEP in different ways. Select a path to see how the platform supports your needs.