Long queues aren’t just an inconvenience, they are a revenue killer. According to a study published in Chain Store Age, 82% of consumers avoid stores with long lines, and 40% have left a store without purchasing due to the wait. For modern shoppers, patience is short and options are plenty. If a store feels slow, […]
The retail checkout experience has become a decisive moment in shaping customer satisfaction. In 2025, the conversation around modern vs traditional checkout methods is more relevant than ever. As retailers look for ways to reduce friction, optimize staff utilization, and meet evolving shopper expectations, the checkout counter is no longer a one-size-fits-all affair. From long […]
A Unified Customer Experience (UCX) is the seamless, consistent experience a customer has across all touchpoints with a brand — whether they shop online, in-store, via mobile apps, or interact through social or support channels. Rather than treating each channel as a siloed unit, a unified experience ensures that every interaction contributes to a continuous, […]