The festive season is the time of the year when retailers make their boldest moves and their biggest mistakes. From Diwali to Singles’ Day, Black Friday, and Christmas, peak shopping periods bring an influx of customers, higher expectations, and razor-thin margins for error. Shoppers want more than discounts, they expect speed, personalization, and a frictionless experience. […]
Long queues aren’t just an inconvenience, they are a revenue killer. According to a study published in Chain Store Age, 82% of consumers avoid stores with long lines, and 40% have left a store without purchasing due to the wait. For modern shoppers, patience is short and options are plenty. If a store feels slow, […]