Long queues aren’t just an inconvenience, they are a revenue killer. According to a study published in Chain Store Age, 82% of consumers avoid stores with long lines, and 40% have left a store without purchasing due to the wait. For modern shoppers, patience is short and options are plenty. If a store feels slow, […]
A Unified Customer Experience (UCX) is the seamless, consistent experience a customer has across all touchpoints with a brand — whether they shop online, in-store, via mobile apps, or interact through social or support channels. Rather than treating each channel as a siloed unit, a unified experience ensures that every interaction contributes to a continuous, […]