Brand Factory
- Digital Receipt
Brand Factory – Digital Receipt
- CHALLENGES:
- Customers frequently discard and lose their physical receipts, which made it challenging to ensure a smooth returns/exchange process
- Post purchase, it was difficult for customers to reach out to the store for any clarifications or feedback
- Retailers were unable to engage with their customers to understand their experience
- Solution:
RDEP digital receipt is a browser-based smart, interactive receipt that allows customers to:
- Provide feedback on the shopping experience
- Reach out to the store directly via WhatsApp, Call or email
- View all historic purchases within the retail chain
- Access social media handles of the retailer
- IMPACT:
- Saved 100% costs on printed receipts
- More than 2M digital receipts sent to customers in a span of 4 months
- More than 1.75M customers engaged
- More than 20% customers have provided feedback, helping stores to optimize customer experience
- More than 30% customers have reached out to the store via WhatsApp, Call, Email